Delivery & Returns
Ordering - All deliveries will be subjected to a first order first serve basis. We have a limited number of delivery slots per day and our friendly neighbourhood customer service coordinator will assist to update you on the date and time of delivery within 2 working days of confirmation of your order. As such, we seek your kind understanding that it is highly unlikely we can perform same day, let alone same hour, deliveries due to our limited size & logistics capability. Last deliveries each day will be at 10pm sharp to not disrupt early sleeping beauties.
We deliver 6 days a week from Monday - Saturday, between 1pm - 10pm daily including public holidays & are closed on Sundays. As such, we are unable to deliver on Sundays as our products are made fresh daily for delivery.
Delivery - For every $100 (SGD) spent before GST, delivery surcharge for TWO locations can be waived off. Otherwise, there will be a surcharge of $5 (SGD) per location delivered.
In case of absence or wrong address provided, a re-delivery charge of $5 applies.
For self-collection requests, your orders will be available for self-collection the next working day from your order date. Order confirmation cut-off time for next day self-collection will be 10pm the working day before. Kindly note that we are closed on Sundays and self-collection will not be available any Sunday.
Return & Exchange Policy
Bottled Cocktails purchased are non-refundable as each of the products are freshly made upon confirmation of order. As we guarantee freshness, we are unable to accept returns other than the following exceptions:
- Broken Seal Upon Delivery
- Damaged Products Upon Delivery (E.g. Chipped Glass Bottle)
*Once the client have accepted the physical delivery of the product, these exceptions will no longer be valid
Please ensure to check your products upon delivery!!!